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Returns, Exchanges & Refunds

We understand that sometimes life just happens, and you might need to return/exchange a purchase for whatever reason. The product might not have met your expectations, maybe you have doubled up on a product somehow or you simply changed your mind. We want you to confidently shop with us knowing that we have your back. And of course, it goes without saying that if a product is faulty or broken on arrival we will replace it, refund it, exchange it or work with you to come to an agreement that everyone is happy with.


As we are very understanding we appreciate if you would do us the same courtesy, even though we are vigilant with our stock levels sometimes there may be an oversell of a product you order. In the event of this occurring, we will be in contact asap to work out a solution. 

What We Offer

 A 90 day “peace of mind” money back guarantee from date of purchase on all items that are unused, in the original packaging and in resell able condition.


A “100% quality” guarantee on all purchases for 6 months from date of purchase. If your product is broken or damaged on arrival or it doesn’t last the test of time (when used in accordance with the instructions).


Non-Negotiable Terms

For peace of mind returns postage costs are your responsibility.


For 100% quality returns Surrounded by Toys will cover the postage cost.


Proof of purchase and reason for return will be necessary to process any returns or refunds


Shipping fees are non-refundable


Refunds will be credited to original payment method


Gift cards are non-refundable


Subscriptions are non-refundable

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